Report not generating
If your report is not generating after connecting your Tesla, here is what might be happening.
"No vehicles found"
This means we connected to your Tesla account but could not find any vehicles. Possible reasons:
- Wrong Tesla account - If you have multiple Tesla accounts, make sure you logged into the one with your vehicle
- Vehicle not yet delivered - Tesla vehicles do not appear in the API until after delivery
- Account migration - If Tesla recently migrated your account, there may be a temporary gap
Report stuck on loading
If the screen stays on "Generating..." for more than 30 seconds:
- Give it up to a minute. Tesla's API can be slow depending on the vehicle state
- If it still does not complete, refresh the page
- If the problem persists, contact us at info@boxinom.com with your payment ID and we will resolve it
Partial or empty data in report
Some sections may show "Not available" if:
- Your vehicle is asleep or offline. Tesla cannot return data from a vehicle that is not reachable. Try again when the vehicle is awake.
- Certain data types are not available for your specific model or region
- Tesla's API returned incomplete data
Will I be charged again?
No. Your payment is already confirmed. If the report fails, you can retry the Tesla connection without paying again. Your payment status is saved for the duration of your session.
Need help?
Email info@boxinom.com with your payment ID and we will investigate.