Payment issues
Having trouble with your payment? Here are the most common issues and solutions.
Payment was cancelled
If you see "Payment was cancelled", the payment was not completed. Your vehicle selection and session are still active. Select your payment method, agree to the terms, and click the pay button to try again. If you believe you were charged but see this message, check your bank or card statement and contact us at info@boxinom.com. If your session has expired, you will need to start over by connecting your Tesla account again.
Card declined
Your bank may have blocked the transaction. Try:
- Check with your bank that international online payments are enabled
- Ensure you have sufficient funds
- Try a different card
- Try Google Pay or Apple Pay as an alternative
Payment succeeded but stuck on payment screen
This can happen if your browser blocked the redirect. Try:
- Refresh the page
- If your payment went through, contact us with your payment ID
- We will verify and unlock your report manually
Still stuck?
Email info@boxinom.com with your payment ID and a description of the issue.